How do I return an item?

Shipping and Returns

USA 48 contiguous States

Shipping is free to much of North America. This includes the contiguous states of the USA and urban areas in Canada. Delivery is by lift-gate to your curbside.

We use several LTL companies to carry out our deliveries. The shipping rate quoted for the continental USA is by lift-gate to a curbside. The shipper will not deliver the item into a house as their insurance does not cover this aspect of delivery.
Additional charges apply to all other areas including Alaska, Hawaii and Caribbean Islands. If you are outside of the Free Shipping areas or are unsure if you qualify and would like to place an order please contact us using the information on the Contact Us page for the best rate.

Canada

Our shipping rate to Canada includes all duties, broker fees, Canadian sales tax etc. There will be no additional charges for lift-gate delivery to the curbside in Canada. The price you see is the total price you pay.

Shipping Time

While browsing our products you will notice that the product's "Availability" is listed under its product information. This is the time it takes for the product to be prepared at our warehouse and given to a shipper. The time that the product spends in transit will vary depending on your location. Please contact us for estimates on how long a product will take to reach you.

Estimated Transit Times

Important Note: These transit times are estimates only. Your order may take more or less time in transit.

All of Florida, Neighboring States, North and South Carolina

1 - 2 days

East Coast North of North Carolina

2 - 3 days

Far Northern East Coast

3 - 4 days

Southern Areas East of Texas

2 - 3 days

Other Areas East and South of Ohio

3 - 4 days

Midwestern States

3 - 5 days

Southern West Coast

4 - 6 days

Northern West Coast

4 - 7 days

Canada and Alaska

5 - 9+ days



International on request

Curbside Delivery


Provides residential delivery curbside at street level via tractor trailer.

Lift-gate Service

Driver will bring crated tub from truck via lift-gate to street level at curbside. You are responsible for making arrangements to have item(s) brought into your home, garage, etc. Lift-gate service is included on our tubs. The truck driver will not bring the tub into your home.

Driver's Responsibility

The driver is not responsible for bringing freight into house, garage, etc. and does not assist with unpacking, set up or clean up.

Scheduled Delivery

Carrier will call to schedule a delivery appointment. Appointments are available during normal business hours (Monday-Friday) and span an approximate 4-hour period. Please include a daytime phone number in the shipping information at the time of check out. Extraordinary delivery requirements may create additional delivery charges.

Spatial Restrictions and Obstructions

Spatial restrictions and obstructions include: small gravel road, low hanging trees or just insufficient space in general for tractor trailer to make delivery. Customer is responsible for advising us at the time of order or the carrier when they call to schedule delivery appointment if the delivery location is not accessible to tractor-trailers so appropriate modifications (delivery or pick up location, type of truck required, etc.) can be made in advance. If we discover after shipping that the freight company cannot deliver the tub to your residence, we will notify you and have either the tub held at the nearest terminal for three business days or try to arrange delivery to another location. If the tub remains undelivered, the tub will return to us and we will bill you for the actual storage and shipping charges both ways.

Inspection upon Delivery

It is your responsibility to inspect merchandise before delivery agent's departure. If the merchandise appears to be damaged in any way, please refuse the delivery and notify us immediately and we will dispatch a replacement. All tubs leave our facility in pristine new condition and since the shippers insurance will be voided unless the above procedure of inspection is followed, we cannot be held responsible for damage noted at a later date.


Pickup

Free pick up from our warehouse facility is available for uncrated tubs.



No Hassle Returns
We understand that sometimes purchases online don't quite turn out exactly as expected when you get them in the home. We try to make returns as easy and least costly as possible. Here's how it works;

*All customer requested custom color painted tubs are subject to a $300.00 return fee in addition to any other fees stated below

1. You call us 1.888.397.7477 to inform us.
2. We will charge you 50% of the outward shipping plus 100% of the return shipping.
3. We do not charge any re-stocking fees.
4. We bare the costs of re-stocking and 50% of the outward shipping.
5. If you prefer, you can pay for and ship the item back to us at your expense. However, being a large shipper, we do qualify for discounts of around 80% on our preferred shippers, so it will most likely cost you less for us to arrange the return shipping, but it is your choice.
6. We will request payment for the 50% outward and the 100% return shipping up front.
7. When the item is returned to us in good original condition, we will refund your original order price within 3 days of receipt.
8. If parts are missing or damaged, we will contact you and inform you of this as we will need to deduct any repair costs.
9. Unless there are parts missing or some big damage, your total out of pocket expense on the return will be half the outward shipping and the entire return shipping cost.