Penhaglion Inc. warranty

Cast Iron with enamel interior bathtubs Ten-Year Limited Warranty
Faucets, drains, supply lines, valves, showers, shower systems Five Year Limited Warranty
Finishes on chrome and brushed nickel hardware Two Year Limited Warranty
Finishes on oil rubbed bronze hardware One Year Limited Warranty
Solid copper and brass bathtubs Ten Year Tub Body and Two Year on Applied Surfaces Limited Warranty

Penhaglion Inc. (the "Company") extends a non-transferable limited warranty to the original purchaser (the "User" who purchases the unit for personal or single family residential use as follows). On Labor limited warranty, the company shall, at its election, send a technician or locally appointed service company to repair or replace any failed factory fitted component as described above due to workmanship. On Limited Parts warranty the company shall, at its election, send the user either a replacement cartridge or entire part.

The Company warranties can only be transferred if purchased by a developer, builder, designer, architect, plumber, or plumbing distributor/showroom and on receipt of prior written confirmation of such by the company. Warranty coverage commences on the date the unit was originally purchased by the user and upon receipt by the company of a completely filled out Warranty Registration Document as described herein.

Warranty Exclusions and Limitations

The limited warranty shall not cover, without limitation, damage from failure to install in accordance with the company's instructions, fading from exposure to direct sunlight, damage from use of cleaners containing abrasive cleansers, ammonia, bleach, acids, waxes, alcohol, or solvents, damage from improper handling, abuse, misuse, neglect, accident or natural disaster, damage due to improper handling, installation or subsequent movement after initial installation, alteration from original design or failure to follow company recommended maintenance and cleaning of metallic coated or plated hardware, defects, damage or failure caused by the common carrier, installer, user or other person, pets, or rodents. Gloss reduction, scratching, staining, and alkaline etching of the finish over time due to use are not manufacturing defects but are indicative of normal wear and tear. In addition, the company shall not be responsible for incidental damage or consequential damages or losses arising from any cause including but not limited to water damage to carpet, ceiling, tiles, marble, wood flooring, loss of use etc., including its own negligence. Warranty coverage is provided in the United States and Canada.

* Penhaglion does not provide a warranty to tubs and fixtures that are installed in a wet room or outdoors. When installation is in such an environment we should be informed so we may take additional manufacturing steps to minimize the possibility of a product being compromised. This will not guarantee the product will be non-effected being exposed to such an environment since many variables may not be accounted for.

* Use of bath bombs is not recommended since it could lead to staining of the interior enamel. The leading manufacturer of such products has disclosed that the tub needs to be completely free of any type of debris, residual cleaning products, skin cells, etc to prevent the chance of any type of staining occurring. As such Penhaglion will consider products with the characteristics of baths bombs being used voiding the warranty provided herein.

Exclusion of Implied Warranties

Implied warranties or merchantability and fitness for a particular purpose are disclaimed altogether or to the fullest extent allowed by law. There are no warranties applicable to the products except as expressly stated herein or as implied by applicable state and federal laws. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Responsibilities of Others

The company is not responsible for costs to modify any product to obtain any code approvals, such as city, county or state building codes in the USA.
Warranty Card Registration: In order to validate this warranty. The warranty registration card must be completely filled out and returned within 30 days from original purchase date or must be completed and registered through our website.

Warranty Service

As well as its' own factory trained technical staff, the company maintains a list of independent service personnel to perform required warranty service repairs. Such firms are not agents or representatives of the company and cannot bind the company by words or conduct. The company will provide the warranty service described herein when the following conditions have been met:

a) the failure is of a nature or type covered by the warranty.
b) the user has informed the company of the nature of the problem during the warranty period.
c) In order to obtain warranty service, please contact Penhaglion through the phone number provided at www.penhaglion.com.

All replacement parts, equipment, and repairs shall assume the remaining warranty period of the parts replaced. The company's warranty obligation shall be discharged upon tender of replacement or repair.

Repair or replacement performed by Penhaglion Inc. or independent service personnel does not include any installation/re-installation, labor charges, or incidental or consequential cost.

Please remember to fill out the Warranty Registration Document available here or to request one by mail.