Penhaglion Inc. warranty
Cast Iron with Enamel bathtubs
Ten-Year Limited Warranty
Faucets, drains, supply lines, valves, showers, shower systems
on chrome and brushed nickel hardware
Two Year Limited Warranty
Finishes on Oil
Rubbed Bronze hardware
One Year Limited Warranty
Penhaglion Inc. (the "Company") extends a non-transferable limited warranty
to the original purchaser (the "User" who purchases the unit for personal or
single family residential use as follows). On Labor limited warranty, the company
shall, at its election, send a technician or locally appointed service company
to repair or replace any failed factory fitted component as described above due
to workmanship. On Limited Parts warranty the company shall, at its election,
send the user either a replacement cartridge or entire part.
Company warranties can only be transferred if purchased by a developer, builder, designer, architect, plumber, or plumbing distributor/showroom and on receipt of prior written confirmation of such by the company.
Warranty coverage commences on the date the unit was originally purchased by the
user and upon receipt by the company of a completely filled out
as described herein.
Exclusions and Limitations
The limited warranty shall not cover, without
limitation, damage from failure to install in accordance with the company's
instructions, fading from exposure to direct sunlight, damage from use of cleaners containing abrasive cleansers, ammonia, bleach, acids, waxes, alcohol, or solvents, damage from improper handling, abuse, misuse, neglect,
accident or natural disaster, damage due to improper handling, installation or
subsequent movement after initial installation, alteration from original design
or failure to follow company recommended maintenance and cleaning of metallic
coated or plated hardware, defects, damage or failure caused by the common
carrier, installer, user or other person, pets, or rodents. Gloss reduction, scratching, staining, and alkaline etching of the finish over time due to use are not manufacturing defects but are indicative of normal wear and tear. In addition, the
company shall not be responsible for incidental damage or consequential damages
or losses arising from any cause including but not limited to water damage to
carpet, ceiling, tiles, marble, wood flooring, loss of use etc., including its
own negligence. Warranty coverage is provided in the United States and
* Penhaglion does not provide a warranty to tubs and fixtures that are installed in a wet room or outdoors. When installation is in such an environment we should be informed so we may take additional manufacturing steps to minimize the possibility of a product being compromised. This will not guarantee the product will be non-effected being exposed to such an environment since many variables may not be accounted for.
* Use of bath bombs is not recommended since it could lead to staining of the interior enamel. The leading manufacturer of such products has disclosed that the tub needs to be completely free of any type of debris, residual cleaning products, skin cells, etc to prevent the chance of any type of staining occurring. As such Penhaglion will consider products with the characteristics of baths bombs being used voiding the warranty provided herein.
of Implied Warranties
warranties or merchantability and fitness for a particular purpose are
disclaimed altogether or to the fullest extent allowed by law. There are no
warranties applicable to the products except as expressly stated herein or as
implied by applicable state and federal laws. Some states do not allow
limitations on how long an implied warranty lasts, or the exclusion or
limitation of special, incidental or consequential damages, so these limitations
and exclusions may not apply to you. This warranty gives you specific legal
rights. You may also have other rights which vary from state to
company is not responsible for costs to modify any product to obtain any code
approvals, such as city, county or state building codes in the USA.
Card Registration: In order to validate this warranty. The warranty registration
card must be completely filled out and returned within 30 days from original
purchase date or must be completed and registered through our website.
As well as its' own factory trained technical staff, the company
maintains a list of independent service personnel to perform required warranty
service repairs. Such firms are not agents or representatives of the company and
cannot bind the company by words or conduct. The company will provide the
warranty service described herein when the following conditions have been met:
a) the failure is of a nature or type covered by the warranty.
b) the user has
informed the company of the nature of the problem during the warranty period.
In order to obtain warranty service, please contact Penhaglion through
the phone number provided at www.penhaglion.com.
All replacement parts,
equipment, and repairs shall assume the remaining warranty period of the parts
replaced. The company's warranty obligation shall be discharged upon tender of
replacement or repair.
Repair or replacement performed by Penhaglion Inc. or independent service personnel does not include any installation/re-installation, labor charges, or incidental or consequential cost.
Please remember to fill out the Warranty
available here or to request one by mail.